Terms & Conditions

1. Definitions

"Programme” means the local hotel loyalty membership programme operated by Chalet Hotels Limited and managed by Loyaltician CRM India Private Limited on the Loyaltician CRM platform. The programme is called “Club Athiva” The programme website and usage terms are available on www.clubathiva.com "Member” means a person who has been enrolled in the Programme and whose Membership is active. "Membership" means the subscription entitling a Member to Benefits during the stated validity period. "Benefits” means the vouchers, privileges, or discounts associated with a Membership tier to be used at the Operating or Participating hotel as defined. "Voucher" means a single redeemable unit of a Benefit (e.g., one complimentary dinner for two or one spa session subject to terms of use). "Member App" means the mobile progressive web application through which Members access their Benefits. "Membership Host" means the designated hotel staff member supporting Members at each participating property. "Loyaltician" means Loyaltician CRM India Private Limited, the technology provider that operates the platform and manages the Membership Programme. “Hotel Group” means Chalet Hotels Limited. “Operating Hotel” means the hotel where programme benefits are applicable and can be used by Members. The Operating Hotel for Club Athiva is Athiva Pulse Navi Mumbai. “Participating Hotel” means the hotel where some or all programme benefits are applicable and can be used by a Member. Chalet Hotel decides on participating hotels from time to time.

2. Membership

2.1 Membership is personal and non-transferable. It may not be sold, gifted, or assigned to any other person, except where a Spouse Card is explicitly issued under the Programme. 2.2 Membership is valid for the period stated at the time of enrolment. The expiry date is shown in the Member App. This is typically one year from the date of enrollment. 2.3 A Member must be 18 years of age or older. Proof of age may be requested at any participating property. 2.4 The Programme may verify Member identity at redemption. A valid government-issued photo ID could be asked to be presented on request. 2.5 Membership fee is refundable within 15 days of enrolment/ payment of Membership Fees, subject to no benefits being utilised by the member during this tenure.

3. Benefits and Vouchers

3.1 Benefits and Voucher quantities per tier are as described in the Programme brochure, on the programme website and Member App at enrolment. The Programme or the Operating Hotel or the Hotel Group may modify, substitute, or withdraw these benefits depending on market conditions and at the sole discretion of Chalet Hotels Limited. 3.2 Vouchers must be booked through the Member App. Walk-in redemptions without a confirmed booking are not guaranteed. 3.3 Dining Vouchers and Benefits are confirmed instantly on booking. Room, Pool and spa Vouchers are subject to availability and require hotel confirmation within 24 hours. 3.4 Each Voucher covers the number of guests specified in the Programme brochure. Vouchers cannot be split, combined, or partially used. 3.5 Benefits are subject to availability and property-specific blackout dates, peak seasons, and minimum notice requirements, as communicated in the Member App. 3.6 Vouchers unused within the membership validity period expire and cannot be carried forward, refunded, or encashed. No extension is granted for unused Vouchers after expiry, except at the Programme's sole discretion. 3.7 A unique transaction code is generated for each Voucher redemption. This code must be presented to hotel staff at the time of use. The Voucher is debited upon hotel confirmation of transaction code entry. 3.8 The discounts may not be available on special promotions or at the hotel’s specific discretion or any of the Operating or participating Hotels.

4. Booking and Redemption

4.1 Bookings must be made at least 24 hours in advance unless the Member App specifies otherwise for a specific Benefit. 4.2 Members may cancel or modify a booking through the Member App up to 4 hours before the scheduled time. Late cancellations or no-shows may result in Voucher forfeiture at the Programme's discretion. 4.3 Benefits are not available for large group or banquet bookings. The Programme may decline a redemption where outlet capacity does not permit it. 4.4 The Member must be present at the time of redemption and may be asked to identify themselves. 4.5 Hotel properties may temporarily suspend Benefits during special events, high-occupancy periods, or maintenance closures. Reasonable advance notice will be provided through the Member App where possible.

5. Renewal

5.1 Members will be notified of upcoming renewal through the Member App and Email at least 30 days before expiry. 5.2 Renewal fees are subject to change; the applicable fee will be communicated in the renewal notification. 5.3 Upon renewal, a fresh set of Vouchers for the new year is issued. Unused Vouchers from the expiring year cannot be carried forward. 5.4 The Programme is not obligated to offer renewal to any Member who has breached these Terms.

6. Conduct and Misuse

6.1 Fraudulent use of a Voucher, misrepresentation of membership status, or abuse of hotel staff will result in immediate Membership cancellation without a refund. 6.2 Sharing login credentials, attempting to redeem Vouchers for absent third parties, or any commercial use of Benefits constitutes misuse and may result in cancellation. 6.3 The Programme, The Operating Hotel and Chalet Hotels Limited reserve the right to cancel any Membership at any time for conduct harmful to the Programme, other Members, or hotel guests.

7. Limitation of Liability

7.1 Chalet Hotels Limited and the Programme are not liable for loss or inconvenience arising from: temporary unavailability of a Benefit; delays in booking confirmation; technical issues with the Member App; or any act or omission by a participating property. 7.2 The Programme's total liability to any Member shall not exceed the membership fee paid for the current year. 7.3 Chalet Hotels Limited and the operating company have no liability for death, personal injury, accident caused while using any services of the Group Hotels (Operating or Participating) or any fraud caused by negligence of other Members or prospects under the program.

8. Governing Law and Disputes

8.1 These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, India. 8.2 Members are encouraged to raise disputes with the DPO at MemberServices@Clubathiva.com before initiating proceedings. The Programme will endeavour to resolve disputes within 30 days of receipt.

9. Amendments

9.1 The Programme may amend these Terms with 30 days’ notice through the Member App or Email. Continued use after the effective date constitutes acceptance. 9.2 Members who do not accept revised Terms may request cancellation in writing within the 15-day notice period. No refund will be issued for the current membership year.

10. Termination

10.1 Chalet Hotels Limited may immediately, without notice or prior intimation, terminate any membership of any member who 1) is found to be abusive or found to have any inappropriate behaviour or misconduct at the Group Hotels or Hotel Group’s associates or Loyaltician associates 2) violates terms of use 3) misuses the membership benefits 4) misbehaves with another guest, spoiling their experience. 5) violates the law of the land. • Upon termination, all unused benefits, certificates, and privileges shall immediately lapse without refund, except where termination occurs without Member fault within the eligible refund window.