Cancellation & Refund Policy
Last updated: 20 August 2026
This page summarises the cancellation and refund clauses drawn from our full Terms & Conditions. Where the two differ, the full Terms & Conditions govern.
1. Membership Fee Refund (Clause 2.5)
Your membership fee is refundable within 15 days of enrolment or payment of the membership fee, provided no benefits have been utilised during that period.
2. Cancelling or Modifying a Booking (Clause 4.2)
You may cancel or modify a booking made through the Member App up to 4 hours before the scheduled time. Late cancellations or no-shows may result in the voucher being forfeited, at the Programme's discretion.
3. Unused Vouchers (Clause 3.6)
Vouchers not used within your membership validity period expire and cannot be carried forward, refunded, or encashed. An extension is granted only at the Programme's sole discretion.
4. Hotel-Initiated Suspension of Benefits (Clause 4.5)
Participating hotel properties may temporarily suspend benefits during special events, high-occupancy periods, or maintenance closures. Where possible, reasonable advance notice will be given through the Member App.
5. Renewal & Unused Vouchers (Clause 5.3)
On renewal, a fresh set of vouchers is issued for the new membership year. Unused vouchers from the expiring year cannot be carried forward.
6. If You Don't Accept Revised Terms (Clause 9.2)
If these Terms are amended and you don't wish to accept the change, you may request cancellation in writing within the 15-day notice period. No refund is issued for the current membership year in this case.
7. Termination (Clause 10.1)
Where a membership is terminated for a breach of these Terms — misconduct, misuse of benefits, or similar — all unused benefits, vouchers, and privileges lapse immediately without refund, except where termination occurs without the Member's fault and within the eligible refund window described above.
8. Raising a Cancellation, Refund, or Dispute (Clause 8.2)
For a cancellation, refund request, or any dispute, write to member.care@clubathiva.com or call 8181814707. We aim to resolve disputes within 30 days of receipt.